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Privacy Policy

Effective Date: 03/07/2025

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This Privacy Policy describes how Finpla Limited ("we", "our", "us") collects, uses, stores and protects your personal information when you use our website www.finpla.co.nz.

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We are a UK-registered company operating in New Zealand. Our registered address is 128 City Road, London EC1V 2NX, and you can contact us at support@finpla.co.nz.
 

1. What Information We Collect
 

We collect the following personal information when you use our website or contact us:
 

  • Full name

  • Email address

  • Phone number

  • Financial information relevant to your enquiry

  • Any additional information you voluntarily share via our forms or chat
     

We may also collect non-identifiable information such as:
 

  • Browser type and device information

  • General location (e.g. country, city)

  • Website usage and interaction (e.g. via cookies or analytics)
     

2. How We Collect Your Information
 

We collect personal information directly from you when:
 

  • You complete a form on our website

  • You use our chatbot

  • You request to be connected with an advisor

  • You communicate with us via email or webchat
     

We also collect anonymised usage data through:
 

  • Website analytics tools (e.g. Google Analytics)

  • Chatbot and webform tools embedded on our site
     

3. How We Use Your Information
 

We use your personal information to:
 

  • Connect you with a suitable financial advisor or expert

  • Share your details with that advisor (and only that advisor)

  • Respond to your questions or requests

  • Improve our website, services, and user experience

  • Analyse anonymised usage trends for internal performance insights
     

We do not sell your data or share it with unrelated third parties.
 

4. Who We Share It With
 

We only share your personal details with:
 

  • The specific advisor or financial expert we believe is the best match for your enquiry

We may also share anonymised or aggregated data with trusted partners for analytics purposes.
 

5. How We Store and Protect Your Information
 

  • Your data is stored securely using:

    • Wix, our website hosting and form provider

    • Google Workspace, including Gmail and Google Drive, for email communications and document storage

  • Conversation transcripts may be reviewed to improve service, but we do not identify users unless they disclose their identity

  • Access to your information is limited to authorised personnel and is protected by modern security measures
     

6. Your Rights
 

Under the New Zealand Privacy Act 2020, you have the right to:
 

  • Access the personal information we hold about you

  • Request correction of any inaccurate information

  • Ask us to delete your personal data at any time
     

To exercise your rights, please contact us at support@finpla.co.nz.
 

7. Cookies and Analytics
 

We use cookies and Google Analytics to understand how people use our site. These tools do not personally identify you unless you choose to share identifiable information in a form or chat.
 

You can disable cookies in your browser settings if you prefer not to be tracked.
 

8. International Data Transfers
 

As we are a UK-registered company operating in New Zealand, your data may be processed or stored outside of New Zealand. This includes storage via trusted third parties like Google Workspace. By using our site, you consent to this transfer, provided appropriate safeguards are in place.
 

9. Changes to This Policy
 

We may update this Privacy Policy from time to time. The latest version will always be available on our website.
 

10. Contact Us
 

If you have any questions about this policy or how your data is handled, please contact:
 

Finpla Limited
128 City Road, London EC1V 2NX
Email: support@finpla.co.nz
 

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